Refund policy

Sales Policy

We have a final sales policy, which means once your order is completed and shipped out, all sales are final.

You can always contact us for any questions at lone.wolf.authentics@gmail.com. 

Order Cancellations

If for any reason you should need to cancel your order, you may do so anytime BEFORE the stated ‘send-in deadline’ date. You will receive a partial refund (order amount minus cost of return shipping). Any refunds for cancelled orders before the specified ‘send-in deadline’ date will be deducted as such automatically. 

Any cancellation requests AFTER the ‘send-in deadline’ date will be rejected and your order will be completed as planned.

Damages and issues

We do our best to ensure that we take great care of your valuable items & collectibles. However, the autograph consignment business usually also means that your item will be ‘handled’ often. Minor damages are often unavoidable as your item has to be handled by staff, by the talent, during order processing, and during shipping. We aim nonetheless to treat your items like they are our own and if you have any issues, you’re always welcome to reach out anytime to see if anything can be done.

 

Refunds

In purchasing any autograph service from us, you understand and accept that all sales are final. Any outcome from our signings are also final and we are not responsible for any potential differences in ‘placement’ or ‘color’ choice for any autographs or ‘extras’ that we provide. In addition, any potential damage or issues as a result of the handling process is normal and is not guaranteed to result in refunds of any kind.

If you have questions or concerns, you can reach us anytime via email.